It is the policy of M&I Electric to provide quality technical products and services in support of our mission and to be responsive to the individual and collective needs of our clients. All of the commitments made to our clients, supporting actions, and services delivered must be recognized as expressions of quality. We pledge to monitor our performance as an ongoing activity, to strive for continuous improvement in our products and services, and to comply with requirements and continually improve the effectiveness of the quality management system.
Quality Approach
Much about our work has changed in the seven decades since M&I Electric was established, yet the focus on customer expectations is as fundamental to everything we do as it was back in 1946. Accordingly, quality is much more than a buzzword or a framed certificate for us. It is integral to the methods we use to deliver outstanding products and services that meet customers unique needs. Their collaborative contributions and feedback define and shape the products and services we create specifically for them, while our processes and procedures ensure that solutions are realized in accordance with applicable requirements, codes, standards, and best practices. This ability to deliver unique, customer-driven solutions in a uniform manner sets M&I Electric apart from our competition.
Customer Service
Delighting customers is our aim at every point in the project life cycle, from the initial contact with our sales team, through project management, production build, commissioning, and on to lifelong support. Whether it’s a single sale of one piece of equipment or a multi-year product and service delivery relationship, we elicit customer input at key milestones and decision points and are always accessible to address ad-hoc feedback and concerns. As a result customers receive not simply a product or service, but true solutions that address their needs.
Employee’s Pledge
With more than 70 years of experience in providing custom solutions to meet the needs of our customers. Our employees pledge to monitor their performance and improve the products and services provided to our customers. Our extended range of high quality product offerings is unmatched in the industries we serve. These products have earned us a worldwide reputation for proven reliability across a diverse array of demanding industrial and marine applications.
We are proud of our quality, and follow the guidelines of ISO 9001:2015 thus underlying our continuing commitment to quality and the highest levels of customer satisfaction.
M&I Electric Receives Renewed ISO 9001: 2015 Quality Management Certification